Privacy Policy

Last Updated: May 20, 2026

Introduction

Welcome to Quality Skilled Solutions. This Privacy Policy explains how Quality Skilled Solutions LLC ("we," "us," "our") collects, uses, stores, and protects information about you when you use our website, platform, and associated services (collectively, the "Service"). We are committed to protecting your privacy and handling your data responsibly. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

When you create an account, make a purchase, or use the Service, we collect the following categories of personal information:

• Account information: Your name, email address, and password (stored in hashed form — never in plain text).
• Profile information: Job title, professional role, and facility or organization information you provide when setting up your profile.
• Billing information: Billing address (street address, city, state, and ZIP code) collected at the time of purchase.
• Payment data: We accept credit and debit cards processed through Authorize.net. Card numbers, CVV codes, and full payment credentials are transmitted directly to Authorize.net and are never stored on Quality Skilled Solutions LLC servers. We retain only a transaction reference for record-keeping purposes.
• Usage data: Non-personal information such as browser type, operating system, pages visited, features used, and session duration, collected in aggregate to help us improve the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account management: Creating and maintaining your user account, authenticating logins, and enabling access to subscription features.
• Service delivery: Providing you with access to the tools, manuals, calculators, and downloadable resources included in your subscription.
• Billing and transactions: Processing payments, managing subscription renewals, and maintaining financial records as required by law.
• Customer support: Responding to your inquiries, resolving access issues, and addressing billing concerns.
• Internal analytics: Understanding how users interact with the platform so we can improve existing features and develop new ones.
• Fraud prevention and security: Detecting and preventing unauthorized access, fraudulent transactions, and abuse of the Service.
• Legal compliance: Meeting our obligations under applicable laws and regulations.

3. Payment Processing and Card Data

All payment transactions are processed by Authorize.net, a third-party payment processor. When you enter your card information at checkout, it is transmitted directly and securely to Authorize.net using industry-standard encryption. Quality Skilled Solutions LLC does not receive, handle, or store your full card number, expiration date, or CVV code at any point. Authorize.net's handling of your payment data is governed by their own privacy policy and their compliance with the Payment Card Industry Data Security Standard (PCI DSS).

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your information only in the following limited circumstances:

• Authorize.net: Your billing address and payment credentials are shared with Authorize.net solely for the purpose of processing your subscription payment.
• Hosting and infrastructure providers: Our platform runs on third-party hosting infrastructure. These providers may have access to the data stored on their systems but are contractually prohibited from using it for any purpose other than providing hosting services to us.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, hashed storage of passwords, and restricted access to personal data within our organization. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal account information for as long as your account remains active, and for a reasonable period thereafter to allow for account reactivation or to resolve disputes. If you request deletion of your account, we will remove your personal information from active systems within a reasonable timeframe, subject to the exceptions below.

Financial transaction records — including purchase amounts, billing addresses, and payment references — are retained for seven (7) years from the date of transaction in compliance with applicable financial record-keeping and tax laws. This retention period applies even after account deletion.

7. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information associated with your account.
• Deletion: You may request deletion of your personal information, subject to our legal retention obligations described above.
• Portability: You may request that we provide your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at qualityskilledsolutions@gmail.com. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

8. GDPR and CCPA

If you are located in the European Economic Area (EEA) or California, you may have additional rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), respectively. We respect these rights and will honor valid requests submitted to us. For GDPR requests, our lawful basis for processing your data is the performance of a contract (to deliver the Service you subscribed to) and our legitimate interest in operating a secure, functional platform. For CCPA requests, we confirm that we do not sell personal information as defined under California law.

9. Children's Privacy

The Service is intended for use by healthcare professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make significant changes, we will notify you by posting the updated policy on this page with a new effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:

Quality Skilled Solutions LLC
qualityskilledsolutions@gmail.com

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the state in which Quality Skilled Solutions LLC is located, without regard to its conflict of law principles.